Sports / Mobile
This policy sets out exactly what account and transaction data bl77 collects, why we collect it, and what choices you have over how it is used. We wrote it for Philippines account holders who want a clear, honest answer — not legal filler — before they share anything with us.
When you open an account with us, we collect the details you enter during registration — your name, contact address, and login credentials. Every time you make a deposit or withdrawal using GCash, GrabPay, or Bank Transfer, a transaction record is created and linked to your account wallet. We keep those records to verify account activity, process your requests accurately, and meet the obligations placed on us by applicable law in regions where access is permitted. We do not sell your personal data to third parties for marketing. Cookies and session data are collected when you browse the site so that navigation works correctly on your device — you can adjust cookie preferences through your browser settings at any time. Where we process data, we do so only for the purposes stated here: account management, payment processing, fraud prevention, and customer support. If you have questions about a specific data point — say, a GrabPay transaction record or an account detail you want corrected — our support team can pull that record and walk you through it. The current state of your stored information is always visible in your account dashboard after login.
Not every service you reach from our platform falls under the same policy. The four areas below clarify what this document governs and what it does not, so you know exactly where your data rights apply.
Registration data, login records, session tokens, and account-level preferences are all governed by this policy. Any question about what we hold on your account falls squarely inside its scope.
Payment records processed through GCash, GrabPay, and Bank Transfer are covered here. We retain these records for verification purposes and they are accessible to you on request through your account dashboard.
Interaction data — which sections of the site you visit, how long pages are open, and which games you browse — is collected as session data. This is covered by the policy and can be reviewed in your account settings.
Links or tools that leave our platform and take you to an external service operate under that service's own policy, not ours. We cannot control or be held to account for how external sites handle your data.
You have real, actionable choices over the data we hold. Reviewing your records is the first step — open your account dashboard after login to see the profile details, wallet activity, and transaction history currently stored. If any detail is wrong, such as a contact address or linked account name, you can submit a correction request directly through the support channel and we will update it once we verify your identity. Raising a question is always welcome; our support team handles policy queries as well as account queries, so you do not need a separate route. If you want to understand exactly what data a specific GCash or Bank Transfer record contains, ask support to describe the fields held. Where local law gives you the right to request deletion of certain data, we will assess that request against our retention obligations and reply with the outcome.
Log in and open the account dashboard. Your stored profile, wallet history, and linked payment records are displayed there. No separate request is needed to view the data we hold on your account.
If a name, contact detail, or linked payment method is recorded incorrectly, contact support with the correction. We will verify your identity and update the record, then confirm the change to you.
Questions about what we collect, how long we keep it, or why a specific record exists can all be sent to our support team. We aim to give a clear, specific answer — not a templated non-reply.
Where your local law permits a deletion or restriction request, submit it through the support contact path shown below. We will assess it against our legal retention obligations and respond with the result.
Every privacy question has a contact path. Use the channel that works best for you — we handle policy queries through the same support routes as account and payment questions, so you are never passed to a separate department with no context.
Open the chat window from any page while logged in. Give your account reference and describe the data question. The agent can pull your record and answer on the spot.
Send your query to the support email shown in your account settings. Include your registered contact detail so we can verify the account before discussing any stored data.
For self-service review, your dashboard after login shows the current state of your profile, linked wallets, and transaction history without needing to contact anyone.
We apply access controls so that your account data is only reachable by the processes that need it — payment verification, account authentication, and support resolution. Data is not shared with advertisers. Retention periods follow the obligations placed on us by applicable law in the regions where the service is available, and records are removed when those obligations end. If a retention period for your GCash or GrabPay records is relevant to a request you make, we will state it in our reply.
Account data and transaction records — including GCash, GrabPay, and Bank Transfer history — are stored on access-controlled systems. Only verified processes can read or write to your record, and audit logs track every access event.
Cookies keep your session active and remember navigation state on your device. You can clear or block cookies through your browser at any time; this may affect how parts of the site load, but it does not close your account.
We keep records for as long as required by the legal obligations applicable where service is permitted. When the retention period ends, records are removed. You can ask support to confirm the retention period for any specific record type.
When this policy changes, we update the version shown on this page and note the revision date. Continuing to use your account after a policy update means you have had the opportunity to review the current terms.
The questions below come from account holders who wanted a straight answer before completing registration or after reviewing their account dashboard. If your question is not here, use the live chat or email support path shown above.
We collect the details you enter during registration — your name, contact information, and login credentials. From that point, transaction records linked to payment methods like GCash, GrabPay, or Bank Transfer are also stored as part of your account wallet history.
Yes. Log in and open your account dashboard. Your profile details, linked payment records, and transaction history are displayed there. If you need a more detailed breakdown of a specific record, contact support and ask them to describe the fields stored.
Contact support through live chat or email with the correct information and your account reference. We verify your identity first, then update the record and confirm the change back to you. The updated detail is visible in your dashboard once processed.
We do not sell your data to advertisers. Data is shared only where required to process your payment — for example, passing a GCash transaction reference to complete a deposit — or where required by the legal obligations applicable where the service is available.
Retention periods follow the legal obligations applicable in the regions where the service is permitted. If you want to know the specific retention period for a GCash or Bank Transfer record, ask support directly and they will state it in their reply.
Send the request through the email support path shown in your account settings. Include your account reference and describe which data you want removed or restricted. We assess the request against our retention obligations and respond with the outcome.